Q. I've downloaded and installed Write-n-Cite 4, but can't see the "RefWorks" tab in Word. I'm using a Windows computer.


Provided the installation went smoothly, the following may be helpful.

Option 1

Updating java will usually solve this problem (although it's not the only approach see option 2).  You may want to start by going to java.com and clicking the "Download" button.  The java website will check the version/s of java your are running on your computer and give you a chance to download and install a new version if necessary. 

Option 2

If the above doesn't solve your problem or you don't want to install a new version of java, you may be able to get by with the following steps alone. 

Open Word

Use Word's "File" menu to select "Options"


From the navigation panel in the "Options" box, choose "Add-ins"

A screenshot of the "Word Options" dialog box showing the position of the "Add-Ins" link in the navigation column.

a.  Does Write-n-Cite 4 appear in the "inactive add-ins" list?

Toward the bottom of the "Add-ins" panel is a drop-down menu with the default option "COM Add-ins".  Click the "Go" button next to this drop-down.

A screenshot of the "Word Options" dialog box's "Add-ins" page.  The position of the "Manage "  drop-down menu with its default "COM Add-Ins" option is shown.

In the pop-up box that appears, make sure the "Writen-n-Cite 4" is selected and then click the "OK" button.

A screenshot of the "COM Add-Ins" dialog box with selection and OKing of the "Write-n-Cite 4" add-in is shown.

You may need to restart Word or even restart your computer to get Write-n-Cite to load.

b.  Does Write-n-Cite 4 appear in the "Disabled Application Add-ins" list?

Toward the bottom of the "Add-ins" panel is a drop-down menu with the default option "COM Add-ins".  Use this menu to select "Disabled Items" and click the "Go" button.

When the list of disabled items appears, select and "enable" Write-n-Cite 4.


It may take a moment or two, but the "RefWorks" tab should now appear in your Word document.

A screenshot of the Word header showing where the "RefWorks" ribbon/tab will appear.


If Write-n-Cite 4 is in Word's inactive add-ins list and you have updated java but the RefWorks ribbon is still not appearing; I would suggest that you try restarting your computer. Write-n-Cite is set to load at start-up.   Word doesn't always go through a complete start-up when it's just closed and reopened.  However, in my experience, Word does go through a complete start-up, and Write-n-Cite will often load, after the computer has been restarted.

If you need further help, you may be best served by contacting RefWorks tech support at refworks.support@proquest.com.  You could consider first checking for Word and operating system updates as these can be crucial to Write-n-Cite's function.  You may also want to check to see that you have the essential background software installed:


  •  Microsoft .NET Framework 4.

  • Visual Studio 2010 Tools for Office Runtime please visit Visual Studio 2010 Tools for Office Runtime.

  • Current version of Java





  • Last Updated Dec 25, 2016
  • Views 9240
  • Answered By Cindy Schmidt

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Comments (2)

  1. I think this failure may be due to a recent Java update-- I installed Ref Works before the last Java update and it worked fine, but am now having to reinstall, and I get stuck here. I'm running Word 2007 and Windows 8.

    I do see "Write-N-Cite 4" listed under the Inactive Application Add-ins, and when I click "Go" and then see it in the COM Add-Ins, I am able to check the Write-N-Cite 4 Box, and then I click OK. But Nothing Happens. RefWorks does not appear in the ribbon, and most importantly, *when I reopen the Add-Ins tab, Write-N-Cite is still listed as Inactive.

    I did have to find the WINWORD.EXE and right-click-run-as-administrator in order to even be allowed the check the Write-N-Cite box on the COM Add-In page.

    I just put on all Windows Updates and verified Java is current. I then rebooted, it still does not show up. Will now try a completely clean install after rebooting again, but I think this is a failure either of Java or of the installer.

    (The installer for me didn't give any installation options-- I just clicked "Install", then it said "click back to select different options" which I assumed was just a typo, and then when I click Next/Install, the installation is very fast.)

    Any suggestions? I really hate the Write-N-Cite 3 UI (which does seem to install properly.)
    by Rosemary M on Feb 27, 2014.
  2. I have seen java reinstalls work to restore WNC 4 access when Java was supposedly already current. Other than that, I can only suggest that you contact RefWorks tech support at support@refworks.com or RS-RWsupport@refworks-cos.com Tel: +1.775.327.4105 Hours: Monday- Friday from 6AM - 5PM Pacific time. Occasionally, people enter comments on our University of Nebraska Medical Center RefWorks FAQ pages thinking that they’re contacting RefWorks tech support. Perhaps that’s what happened to you. I can’t find you in our UNMC e-mail address directory. If you are affiliated with UNMC and want further help, please let me know and provide information about your affiliation with UNMC.
    by Cindy Schmidt on Feb 27, 2014.

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