Q. I've been sent a RefShare link (a shared Refworks folder) link. It's producing a login box. What's wrong?
Sometimes a RefWorks user sends a "RefWorks" rather than a "RefShare" web address. The web address will contain the word "refworks". Does the web address you received also contain the word "refshare"? If so, the appearance of a log in box is probably a technical glitch. I've seen this happen before and have always been able to do something to get past it.
Have you tried:
- checking to be sure the entire web address you were sent is appearing in the address bar of the internet window that is produced by clicking the RefShare link?
Sometimes e-mail programs break long web addresses into pieces, it may be necessary to paste the pieces of the web address into the address bar to assemble a complete web address and then hit the "Enter" key on your keyboard.
- Copying the web address into your browser's address box and hitting enter?
Sometimes Outlook or other e-mail programs do strange things to an e-mail addresses.
- Have you tried using a different internet browser.
- Did you log into your Refworks account and then paste the web address in the address box of the Refworks account's internet browser window?
If the above is not working and you're affiliated with UNMC/TNMC, feel free to contact us with the difficult RefShare address. We may be able to access the contents and send you a RefWorks Tagged format file for import into your RefWorks account.