Answered By: Cindy Schmidt
Last Updated: Aug 22, 2018     Views: 247

This answer only applies to the older Write-n-Cite III add-in that created a pop-up box.  It does not apply to the Refworks/Write-n-Cite 4 Word add-in that shows up as a ribbon in Word for Windows and a toolbar in Word for Mac.

RFGetRefsByArray is a non-specific error message. Look for Write-n-Cite code that has been altered. Take out any empty {{}}. Delete and reinsert any references that don't contain the correct info. For instance, a missing RefID, a partial publication year, a partial author's name can each stop Write-n-Cite from functioning correctly. Cindy Schmidt, UNMC's RefWorks administrator -- cmschmidt@unmc.edu or 402-559-7077 can help you with these problems if you are affiliated with the University of Nebraska Medical Center. If Cindy isn't in the office or if you are not affiliated with the University of Nebraska Medical Center, you may wish to get help from Refworks tech support.

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