Answered By: Cindy Schmidt
Last Updated: Aug 22, 2018     Views: 15170

Provided the installation went smoothly, the following may be helpful.

Option 1

Updating java will usually solve this problem (although it's not the only approach see option 2).  You may want to start by going to and clicking the "Download" button.  The java website will check the version/s of java your are running on your computer and give you a chance to download and install a new version if necessary. 

Option 2

If the above doesn't solve your problem or you don't want to install a new version of java, you may be able to get by with the following steps alone. 

Open Word

Use Word's "File" menu to select "Options"


From the navigation panel in the "Options" box, choose "Add-ins"

A screenshot of the "Word Options" dialog box showing the position of the "Add-Ins" link in the navigation column.

a.  Does Write-n-Cite 4 appear in the "inactive add-ins" list?

Toward the bottom of the "Add-ins" panel is a drop-down menu with the default option "COM Add-ins".  Click the "Go" button next to this drop-down.

A screenshot of the "Word Options" dialog box's "Add-ins" page.  The position of the "Manage "  drop-down menu with its default "COM Add-Ins" option is shown.

In the pop-up box that appears, make sure the "Writen-n-Cite 4" is selected and then click the "OK" button.

A screenshot of the "COM Add-Ins" dialog box with selection and OKing of the "Write-n-Cite 4" add-in is shown.

You may need to restart Word or even restart your computer to get Write-n-Cite to load.

b.  Does Write-n-Cite 4 appear in the "Disabled Application Add-ins" list?

Toward the bottom of the "Add-ins" panel is a drop-down menu with the default option "COM Add-ins".  Use this menu to select "Disabled Items" and click the "Go" button.

When the list of disabled items appears, select and "enable" Write-n-Cite 4.


It may take a moment or two, but the "RefWorks" tab should now appear in your Word document.

A screenshot of the Word header showing where the "RefWorks" ribbon/tab will appear.


If Write-n-Cite 4 is in Word's inactive add-ins list and you have updated java but the RefWorks ribbon is still not appearing; I would suggest that you try restarting your computer. Write-n-Cite is set to load at start-up.   Word doesn't always go through a complete start-up when it's just closed and reopened.  However, in my experience, Word does go through a complete start-up, and Write-n-Cite will often load, after the computer has been restarted.

If you need further help, you may be best served by contacting RefWorks tech support at  You could consider first checking for Word and operating system updates as these can be crucial to Write-n-Cite's function.  You may also want to check to see that you have the essential background software installed:

  •  Microsoft .NET Framework 4.

  • Visual Studio 2010 Tools for Office Runtime please visit Visual Studio 2010 Tools for Office Runtime.

  • Current version of Java


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