Answered By: Cindy Schmidt Last Updated: Dec 25, 2016 Views: 1332
This has happened to some users of WNC4 when they have Word's "Track Changes" features turned on. Check to see if "Track Changes" is turned on. If it is, turn"Track Changes" off when you insert citations. If this isn't helpful, you will probably need to contact RefWorks Tech Support.
RefWorks Technical Support staff are available by phone and e-mail, Monday- Friday from 6AM - 5PM Pacific time.