Answered By: Cindy Schmidt
Last Updated: Dec 25, 2016     Views: 1358

This has happened to some users of WNC4 when they have Word's "Track Changes" features turned on. Check to see if "Track Changes" is turned on. If it is, turn"Track Changes" off when you insert citations. If this isn't helpful, you will probably need to contact RefWorks Tech Support.

RefWorks Technical Support staff are available by phone and e-mail, Monday- Friday from 6AM - 5PM Pacific time. 

Tel: +1.775.327.4105
Email: RS-RWsupport@refworks-cos.com

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