Answered By: Cindy Schmidt Last Updated: Aug 22, 2018 Views: 282
This answer only applies to the Refworks/Write-n-Cite 4 Word add-in that shows up as a ribbon in Word for Windows and a toolbar in Word for Mac. It does not apply to the older Write-n-Cite III add-in that created a pop-up box.
The "Sync" feature in the Refworks/Write-n-Cite Word add-in is good at adding references but not great at removing deleted references. However, it's easy to fix this problem. Just go to the "RefWorks" ribbon in Word and log out. After the log out has completed, log in again. The log-out/log-in process creates a new copy of your Refworks data for use in Word. Any references that you had deleted from RefWorks should be absent from the new copy.